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At Squeblenxorvalen, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, and we want to make the return process as simple and straightforward as possible. This Return Policy outlines the terms and conditions for returning products purchased from our online store.
We stand behind the quality of our products and want you to feel confident when shopping with us. If you are not entirely satisfied with your purchase, we offer a flexible return policy that allows you to return eligible items within a specified timeframe for a refund or exchange.
You may return most items purchased from Squeblenxorvalen within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that show signs of wear, damage, or alteration cannot be accepted for return.
The 30-day return period begins on the date you receive your order, as confirmed by the shipping carrier's delivery records. We recommend initiating your return as soon as possible to ensure it is processed within the eligible timeframe. Returns received after the 30-day period may not be accepted, and we reserve the right to refuse returns that do not meet our eligibility criteria.
Please note that certain items may be excluded from our return policy due to hygiene, safety, or other considerations. These exclusions include but are not limited to: intimate apparel, swimwear, earrings, and items marked as final sale or clearance. If you have questions about whether a specific item is eligible for return, please contact our customer service team before making your purchase.
To initiate a return, please contact our customer service team by email at community@squeblenxorvalen.world or by phone at +358 9 8866 6000. Our team will guide you through the return process and provide you with a return authorization number and instructions for shipping your items back to us.
When contacting us, please have your order number ready and provide details about the items you wish to return and the reason for the return. This information helps us process your return more efficiently and improve our products and services based on customer feedback.
Once you receive your return authorization and instructions, carefully package the items you are returning in their original packaging if possible. Include all tags, accessories, and documentation that came with the products. We recommend using a trackable shipping method and retaining your shipping receipt as proof of return shipment.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item, a defective product, or a damaged shipment. In such cases, we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs.
If you are returning items for reasons other than our error, such as a change of mind, incorrect size selection, or personal preference, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for items lost or damaged during return shipment.
For international returns, please be aware that you may be responsible for customs duties, taxes, and other fees associated with returning items across borders. These charges are not refundable and are the responsibility of the customer.
Once we receive your returned items, our team will inspect them to verify that they meet our return eligibility criteria. This inspection process typically takes 3-5 business days from the date we receive your return. We will examine the items to ensure they are in their original condition, unworn, and with all tags and packaging intact.
If your return is approved, we will process your refund or exchange according to your preference. If your return does not meet our eligibility criteria, we will contact you to discuss your options, which may include returning the items to you at your expense or offering a partial refund if appropriate.
We strive to process all returns fairly and efficiently. If there are any issues with your return, our customer service team will reach out to you promptly to resolve the matter. We appreciate your patience during the inspection and processing period.
Approved refunds will be issued to the original payment method used for the purchase. The refund amount will include the purchase price of the returned items, excluding original shipping charges unless the return is due to our error. If you received free shipping on your original order due to a promotional offer, the actual shipping cost may be deducted from your refund.
Please allow 5-10 business days after we process your refund for the funds to appear in your account. The exact timing depends on your financial institution's processing times. If you do not receive your refund within this timeframe, please check with your bank or credit card company first, then contact us if the issue persists.
For orders paid with gift cards or store credit, refunds will be issued in the form of store credit that can be used for future purchases. Refunds for orders paid with multiple payment methods will be distributed proportionally to each payment method used.
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability, and we will do our best to accommodate your request.
The exchange process involves returning the original item and placing a new order for the desired item. Once we receive and approve your return, we will process the refund for the original item, and you can place a new order for the replacement item. Alternatively, if the replacement item is available and you prefer, we can ship it to you immediately and process the return separately.
If there is a price difference between the original item and the replacement item, you will be charged or refunded the difference accordingly. Shipping charges may apply to exchange orders unless the exchange is due to our error.
We take great care in packaging and shipping our products, but occasionally items may arrive damaged or defective. If you receive a defective or damaged item, please contact us immediately with photos of the damage and a description of the issue. We will work quickly to resolve the problem by offering a replacement, refund, or other appropriate solution.
For defective or damaged items, we will provide a prepaid return shipping label, and you will not be responsible for return shipping costs. We may ask you to provide additional information or photos to help us identify the cause of the defect and prevent similar issues in the future.
Please inspect your order upon delivery and report any damage or defects within 7 days of receipt. Claims reported after this period may be more difficult to process, as we need to verify that the damage occurred during shipping or manufacturing rather than during use.
If you receive an incorrect item due to a shipping or fulfillment error on our part, please contact us immediately. We apologize for any inconvenience and will arrange for the correct item to be sent to you at no additional charge. We will also provide a prepaid return shipping label for you to return the incorrect item.
When reporting a wrong item, please provide your order number, a description of the item you received, and the item you were expecting. Photos can be helpful in resolving these issues quickly. We will prioritize shipping the correct item to you and will not require you to return the wrong item before we send the replacement.
Certain items are not eligible for return due to hygiene, safety, or other considerations. Non-returnable items include: intimate apparel and undergarments, swimwear, earrings and pierced jewelry, items marked as final sale or clearance, gift cards, and personalized or custom-made items.
These restrictions are in place to protect the health and safety of all our customers and to comply with applicable regulations. If you have questions about whether a specific item is returnable, please contact us before making your purchase. We are happy to provide additional information to help you make an informed decision.
Items purchased during sales or marked as clearance may have different return policies. While many sale items are eligible for return under our standard policy, some may be marked as final sale and cannot be returned or exchanged. Please check the product page carefully before purchasing sale or clearance items to understand the applicable return policy.
Final sale items are clearly marked on the product page and during the checkout process. By completing your purchase of a final sale item, you acknowledge and accept that the item cannot be returned or exchanged except in cases of defects or errors on our part.
For customers outside Finland, international returns are accepted subject to the same conditions as domestic returns. However, please be aware that international return shipping costs are the responsibility of the customer unless the return is due to our error.
International customers should use a trackable shipping method and may need to complete customs declarations for returned items. We are not responsible for any customs duties, taxes, or fees incurred during the return process. Original shipping charges, including any customs duties or taxes paid on the original shipment, are not refundable.
Due to longer shipping times for international returns, please allow additional time for your return to reach us and for the refund to be processed. We recommend contacting our customer service team before initiating an international return to discuss the most efficient return method.
We reserve the right to refuse returns that do not meet our eligibility criteria or that are received outside the 30-day return window. Returns that show signs of wear, damage, missing tags, or alteration will not be accepted, and the items may be returned to you at your expense.
We also reserve the right to refuse returns if we suspect fraudulent activity or abuse of our return policy. This includes but is not limited to: returning items that were not purchased from us, returning worn or damaged items, or excessive returns that suggest abuse of the policy.
If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team. We are here to help and want to ensure your return experience is as smooth as possible.
Squeblenxorvalen
Ilmalantori 1
00240 Helsinki, Finland
Phone: +358 9 8866 6000
Email: community@squeblenxorvalen.world
Our customer service team is available Monday through Friday from 10:00 to 18:00 and Saturday from 11:00 to 16:00. We strive to respond to all inquiries within 24 hours during business days.